In our project together with the city of Karlsruhe, Daniel Schloß and Dr. Ulrich Gnewuch from the Human-Software Robot Interaction team analyzed user interactions with “KarlsBot”, a chatbot designed to help citizens find information and get access to city-related services. After a first evaluation in a controlled setting with students and employees, we conducted a data-driven analysis of the 2.5-month trial phase of the chatbot. This week, we presented our findings along with short- and long-term recommendations to the project managers at the city of Karlsruhe and the chatbot developers at KOMM.ONE. We plan to continue our collaboration with a focus on the development of interactive dashboards that provide easier access to insights about user interactions with the chatbot